Term & Condition


Please read these Terms & Conditions CAREFULLY before using our services.

EventBaba is an online Events & Concerts Ticketing and Promotion platform. We facilitate event organisers to sell tickets online.

The Website is owned and operated by octaIP, the Company, (ABN 99 644 127 659). Access and use of website www.eventbaba.com.au, or any of its associated products or Services, is provided by octaIP. By using, browsing and/or scrolling the Website, this signifies that you have read, understood and agree to be bound by the Terms & Conditions of this website use. If you do not agree with these Terms & Conditions, you must close and cease usage of the Website, or any of Services, immediately.

octaIP(‘Company’) reserves the right to review and change any of the Terms & Conditions by updating this page at its sole discretion. When we updates these Terms & Conditions, we will use reasonable endeavour to provide users with notice of update of our Terms & Conditions. Any changes to these Terms & Conditions take immediate effect from the date of publish. Before you continue, we recommend to keep a copy of these Terms & Conditions for records.

By using our website www.eventbaba.com.au, buying tickets and/or using promotional services on the website you agree to following terms of use.

Acceptance of the Term

Eventbaba website (www.eventbaba.com.au) act as a channel between the event organisers, their catering partners and end customers for all event ticketing needs. As a ticketing partner for event organisers, we are NOT responsible for any changes made by event organisers and/or their catering partners for a particular event listed on our website. These changes including but not limited to event time/date/postpone/cancellation will be on sole discretion of event organiser. Please contact event organisers and/or their catering partners for any such questions. We will do our best efforts to inform end users for any unplanned/unavoidable/unforeseen changes by event organisers but we are not bound to do so.

Registration to use the Services

In order to provide you our services, we may be required to obtain following personal information about yourself (such as identification and/or contact details), including:


Email address

Mailing address

Contact number

Once you have bought any ticket or registered as event organiser/caterer through www.eventbaba.com.au, you will become a registered member of the Website and agree to be bound by the Terms & Conditions listed under following sections.

You agree that any information you give to website www.eventbaba.com.au in the course of completing the registration process or buying tickets/services will always be accurate, correct and up to date. Else, we’ll not be able to provide you our service/products timely and efficiently.

 You may not use the Services and may not accept these Terms & Conditions if:

 - You are not of legal age to form a binding contract with www.eventbaba.com.au; or

 - You are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

Your obligations as a Member (Event Organiser, Event Caterer and End User)

As a Member, you agree to comply with the following:

 - You will use our Services only for purposes that are permitted by the Terms & Conditions and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

 - You have the sole responsibility of protecting the confidentiality of your password and/or email address held by you. Use of your password by any other person may result in the immediate cancellation of the Services.

 - Any use/misuse of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify website admin of any unauthorised use of your password or email address or any breach of security of which you have become aware of.

 - Access and/or use of our Website www.eventbaba.com.au is limited, non-transferable and allows for sole use for the purpose of services provided by the website.

 - You will not use the Services or the Website www.eventbaba.com.au in connection with any commercial endeavours except those that are specifically endorsed or approved by the management team.

 - You will not use the Services or Website www.eventbaba.com.au for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website.

- Any attempt of hacking and/or use of malicious scripting on our website www.eventbaba.com.au will result in immediate blocking of your access to our services and will be reported and punishable as per Australian law.

 - You agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Company’s Legal Team for any illegal or unauthorised use of the Website and you acknowledge and agree that any automated use of the Website or its Services is prohibited.


Where the option is given to you, you may make payment for buying tickets/services by way of:

Credit or Debit Card Payment

All payments made in the course of you buying Services/tickets are made using Stripe (https://stripe.com/). In buying these services/tickets or when making any payment in relation to your use of the Services, you confirm that you have read, understood and agree to be bound by the Stripe terms and conditions which are available on their website.

You acknowledge and agree that where a request for the payment of the Services/ticket Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services/ticket Fee.

Booking Fees

 - Booking Fee if applicable will be clearly displayed on the check-out page before payments. If Booking fee is not displayed, it will be included in the ticket price and won’t be charged separately.

 - You agree and acknowledge that Company can vary/change/remove the Booking Fee at any time.

Exchange and Refund Policy

All e-ticket purchases are non-refundable and as such there are no cancellations unless or otherwise event is fully cancelled by event organiser.

In case you want to cancel, exchange or partial refund already purchased ticket, you can contact the event organisers directly, it is on the discretion of event organisers or event caterers to provide you exchange, refund or partial refund. EventBaba (www.eventbaba.com.au) is not responsible for any ticket refunds, partial refunds or exchanges unless authorised by Event organiser or Event Caterer.

Company is not responsible and authorized for making any refund/partial refunds in case of event reschedule or cancellation. We can only initiate a refund once approved by the event organizer. Refund authorized by an organizer will be processed within 30 days after receiving the instructions for refund form Event organizer or Event Caterer. In case of event cancellation, the refund will be issued after deducting a fee of 3.5% from the organizer.

Any request or dispute regarding the refund shall be strictly between the ticket holder and the event organizer. Company shall not be liable for any refund related issues.

Event Organiser's Reserved Rights

Right to admission to the venue is reserved and subject to the terms and conditions laid by the organiser and the venue. We will endeavour our best to list these Terms & Conditions for that specific event, however you can request for additional terms & conditions from the venue or organiser if you have any dispute while admission to the event. The Event Organiser reserves complete rights to withdraw or reschedule any event.

The Event Organisers have all rights to change the ticket prices, show/event timings, seating layouts, door admission timings or venue capacity without prior notice. In case of late arrival to the venue you may experience delay entry or refusal.

The event organiser has all rights to film, photo and video production of this event. The views expressed by the individual artists and performers in course of their performance are solely their own and neither do they represent those of our company nor are they endorsed in any manner by our company, its associates and affiliates. Our company octaIP or any of its agents, officers, and employees shall not be responsible for any injury, damage, theft, losses or cost suffered at or as a result of the event of any part of it. Event organizers or any of its agents, officers, and employees shall not be responsible for any injury, damage, theft, losses or cost suffered at or as a result of the event or any part of it. You have to follow all the guidelines issued by law enforcement agencies. In case of any misbehaviour/misconduct by any person at the venue, Event Organiser has all the rights to evict that person from the venue and no refund will be given.

As a ticket holder you grant permission to search and inspect you, your clothing, bags and other possessions by officials or any agent of the venue proprietor or event organiser both prior to and after your entry to the event venue. Breach of any of these above terms and conditions is liable to cancel the Ticket Holder’s license to continue at the venue.


You agree to indemnify Company, its affiliates, employees, agents, contributors, third-party content providers and licensors from and against:

 - All actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;

 - Any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and/or any breach of the Terms & Conditions.


If you have any complaint or issue regarding event, we recommend contacting the event organiser to resolve the issue, so that they can attempt to rectify the matter. 

We will not provide any refund for dissatisfaction, change of mind, inadequate service or issues in relation to the event organiser. However, we want to ensure that you have a comfortable and best experience while booking your favourite event/show. If you are dissatisfied with booking experience or wants to improve things please let us know and we will endeavour to make things right or will work directly with the service provider to come to a resolution if needed.

If satisfaction is not reached through these means at the time, any further complaint should be put in writing to us within 07 days after the event date and we will seek a resolution from the event organiser. In this instance there are no guarantees or promises, but we will do our best to ensure you are a satisfied.

Dispute Resolution

Compulsory: If a dispute arises out of or relates to the Terms & Conditions, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

Notice: A party claiming a dispute has arisen under the Terms & Conditions, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

Resolution: On receipt of that notice by that other party, both parties must: Within 15 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

If for any reason whatsoever, 90 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Event organisers/Promoter or his or her nominee; The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation. The mediation will be held in Sydney, New South Wales, Australia.

Confidential: All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

Termination of Mediation: If 60 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

 Termination of Contract

The Terms & Conditions will continue to apply until terminated by either you or by Company as set out below.

 - If you want to terminate the Terms, you may do so by providing company with 5 days' notice of your intention to terminate and closing your accounts for all of the services which you use or where Company has made this option available to you on our website www.eventbaba.com.au

 - Your notice should be sent, in writing, to company via the 'Contact Us' link on homepage of our website www.eventbaba.com.au

Company may at any time, terminate the Terms with you if:

 - You have breached any provision of the Terms & Conditions or intend to breach any provision.

 - Company is required to do so by law.

 - The provision of the Services to you by website www.eventbaba.com.au is no longer commercially viable in the opinion of Company.

 - Subject to local applicable laws, Company reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website www.eventbaba.com.au or the Services without notice if you breach any provision of the Terms & Conditions or any applicable law or if your conduct impacts Company's name or reputation or violates the rights of those of another party.

Venue and Jurisdiction

The Services offered by our website www.eventbaba.com.au is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.

Governing Law

The Terms & Conditions are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms & Conditions and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.


Company and our services provided by website www.eventbaba.com.au takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Company’s Privacy Policy, which is available on the Website.


All other logos, marks and brands contained herein are the property of their respective owners.

Subject to any terms implied by law and which cannot be excluded, we accepts no responsibility for any loss, damage, cost, or expense incurred by you as a result of any error, omission or misrepresentation in this website.

The Privacy Policy and Website Terms and Conditions present elsewhere on this website are incorporated into the Purchase Agreement. If you have any concerns, questions, or comments about this agreement, please contact us at sales@eventbaba.com.au

These Terms and Conditions were last updated 01 July, 2023 and apply to all bookings made from this date onwards.